Privacy policy
At Bold Thread Supply, we understand that a trustworthy online shopping experience extends beyond the products themselves. Customers should be able to browse table linens, place orders, and communicate with our team while understanding how their information is handled.
This Privacy Policy describes the categories of information we may collect, the purposes for which it may be used, the circumstances in which it may be shared, and the safeguards and choices associated with that information.
2.1 Information We Collect
The information we collect depends on how you interact with our website.
A. Personal and Contact Information
This may include:
- Full name.
- Email address.
- Billing address.
- Shipping address.
- Telephone number, if provided.
- Customer service messages.
- Return and refund correspondence.
B. Order and Transaction Information
When you place an order, we may collect or receive:
- Order number.
- Tablecloth or placemat products purchased.
- Quantity and purchase date.
- Transaction amount.
- Payment status.
- Shipping and delivery details.
- Return, refund, or replacement records.
Payment card information may be handled by third-party payment processors. We do not intend to store complete payment card numbers or security codes on our own systems unless specifically disclosed and handled through an appropriate payment environment.
C. Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address.
- Browser type.
- Device type.
- Operating system.
- Pages visited.
- Referring website.
- Access time.
- Website interaction data.
- Approximate location derived from network information.
D. Cookies and Similar Technologies
Cookies and similar technologies may help maintain shopping-cart functionality, remember preferences, understand website performance, and improve browsing convenience.
You may manage cookies through your browser settings. Disabling certain cookies may affect shopping-cart or checkout features.
2.2 How We Use Information
We may use collected information to:
- Process and fulfill purchases.
- Confirm orders and communicate transaction details.
- Coordinate shipping and delivery.
- Respond to customer questions.
- Handle returns, refunds, and exchanges.
- Investigate damaged or incorrect merchandise.
- Detect suspicious transactions and reduce fraud.
- Maintain website security and functionality.
- Improve product descriptions and customer experience.
- Analyze website performance.
- Maintain accounting and business records.
- Comply with legal obligations.
- Protect our customers and legitimate business interests.
We seek to use information in ways reasonably connected to the purpose for which it was collected or otherwise permitted by law.
2.3 Sharing Information with Service Providers
Operating an online store may require sharing relevant information with service providers, including:
- Payment processors.
- Shipping carriers.
- Fulfillment and logistics providers.
- Website hosting providers.
- Customer support platforms.
- Fraud-prevention services.
- Analytics providers.
- Professional advisers.
Information may also be disclosed when required by law, legal process, regulatory request, or when reasonably necessary to protect rights, safety, or property.
We do not characterize ordinary service-provider processing as a sale of personal information.
2.4 Marketing Communications
If you choose to receive promotional communications, we may send store announcements, product updates, seasonal information, or relevant offers.
You may unsubscribe using the mechanism provided in a marketing email or by contacting us.
Transactional messages, such as order confirmations, shipping notifications, and refund updates, may continue when necessary to administer your purchase.
2.5 Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Safeguards may include access restrictions, secure service providers, system monitoring, and appropriate information-handling procedures.
No electronic storage system or internet transmission can be guaranteed completely secure. Customers should protect their email accounts and avoid sending unnecessary sensitive information through ordinary email.
2.6 Florida Data Security Requirements
Florida Statutes § 501.171 addresses reasonable security measures for electronic data containing defined personal information, certain security-breach notification duties, and reasonable disposal of customer records. <Cite refs={["turn315821search0","turn315821search2"]}/>
Where applicable, we will investigate qualifying security incidents and provide legally required notices.
Florida's broader data privacy provisions under Part V of Chapter 501 have statutory definitions, scope requirements, and exemptions. We do not represent that every provision applies to every business or customer. <Cite refs={["turn315821search5"]}/>
2.7 Data Retention
We retain information for as long as reasonably necessary to:
- Complete purchases.
- Provide customer support.
- Maintain business and accounting records.
- Resolve disputes.
- Prevent fraud.
- Comply with legal obligations.
When information is no longer needed, we may delete, anonymize, or securely dispose of it, subject to applicable retention requirements.
2.8 Children's Privacy
Our website is intended for general household shopping and is not directed to children under 13.
We do not knowingly seek personal information directly from children under 13 without appropriate authorization. If we become aware that such information has been collected improperly, we will take reasonable steps to address it.
2.9 Third-Party Websites
Our website may contain links to external websites or services. Those third parties operate independently and maintain their own privacy practices.
We encourage customers to review external privacy notices before submitting personal information.
2.10 Privacy Requests
You may contact us regarding personal information associated with your purchase.
Depending on the request and applicable law, we may need to verify your identity before responding.
Please email:
Suggested subject:
Privacy Request
2.11 Policy Updates
We may revise this Privacy Policy to reflect changes in our operations, technology, legal obligations, or customer service practices.
The updated version will be posted on our website with a revised effective date. Additional notice will be provided where required by law.
2.12 Privacy Contact
PLJ SOLUTIONS CORP
4477 W 13 LANE, HIALEAH, FL 33012, United States
Email: [email protected]