Refund policy

At Bold Thread Supply, we believe that the small details of a home often create its most welcoming atmosphere. A thoughtfully chosen tablecloth can bring a dining space together, while well-designed placemats can add warmth, convenience, and a touch of personal style to everyday meals and special gatherings.

We want every customer to feel confident when shopping with us. If a product does not meet your expectations, arrives damaged, or is not the item you ordered, this policy explains how to request a return, refund, exchange, or replacement.

Our return process is designed to be clear, practical, and fair.

1.1 Return Period

Customers may request a return within 30 calendar days after the date of delivery.

To qualify for a standard return, merchandise should:

  • Be unused and unwashed.
  • Remain in its original condition.
  • Have no damage caused by improper handling or use.
  • Include original packaging, accessories, and product components where applicable.
  • Be securely packed for transportation.
  • Be accompanied by the order number or other information sufficient to identify the purchase.

Because table linens and placemats are household products that may come into contact with food, liquids, and dining surfaces, we encourage customers to inspect their purchases before use, laundering, or alteration.

1.2 Product-Specific Return Considerations

Tablecloths and placemats may differ in fabric texture, weave, thickness, dimensions, color, and finishing details.

Before ordering, customers should carefully review the listed measurements and product descriptions to determine whether an item is appropriate for their table shape, table size, and intended setting.

For standard change-of-mind returns, items that have been washed, stained, cut, hemmed, substantially used, or otherwise altered may not qualify, except where applicable law requires a different result.

Minor visual differences caused by lighting, photography, or screen settings do not necessarily indicate that an item is defective.

1.3 Damaged, Defective, or Incorrect Products

We understand that a damaged or incorrect delivery can disrupt a planned dinner, family gathering, or home refresh.

If your order arrives with visible damage, a manufacturing defect, missing merchandise, or a product that materially differs from the item purchased, please contact us promptly.

Please provide:

  1. Your order number.
  2. The name and email address used at checkout.
  3. A description of the problem.
  4. Clear photographs of the product, where available.
  5. Photographs of the shipping packaging if the parcel appears damaged.

For efficient investigation, we request that visible damage or incorrect-item concerns be reported within 7 calendar days after delivery when possible.

This reporting request does not eliminate consumer rights that cannot legally be limited.

After reviewing the information, we may offer an appropriate replacement, refund, exchange, or other resolution based on the circumstances.

1.4 Change-of-Mind Returns

If a tablecloth does not complement your dining room, a placemat set does not suit your table arrangement, or you simply decide that the product is no longer needed, you may request a standard return within the 30-day period.

The item must meet the applicable return-condition requirements.

Please obtain return authorization before mailing merchandise.

1.5 How to Request a Return

To begin, email:

[email protected]

Suggested subject line:

Return Request – Order #[Order Number]

Please include:

  • Full name associated with the purchase.
  • Order number.
  • Product name or description.
  • Reason for the return.
  • Requested resolution.
  • Photographs if the item is damaged, defective, or incorrect.

Our customer service team will review your request and provide instructions for an approved return.

Please do not send merchandise before receiving authorization. Unidentified or unauthorized packages may experience processing delays.

1.6 Return Address

Approved returns may be directed to:

PLJ SOLUTIONS CORP
Attn: DAISY ROSAS
4477 W 13 LANE
HIALEAH, FL 33012
United States

Please follow any specific return instructions provided by our customer service team.

1.7 Return Shipping Costs

For confirmed defective, damaged, or incorrectly shipped products, we will review the circumstances and provide an appropriate return-shipping arrangement consistent with applicable law.

For standard change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise agreed or required by law.

Any applicable shipping-cost treatment will be communicated during the return process.

1.8 Return Inspection

When returned merchandise reaches our facility, it may be inspected to verify:

  • Product identity.
  • Condition of the fabric or material.
  • Whether the item has been washed, stained, altered, or substantially used.
  • Whether all included components are present.
  • Whether the returned product corresponds to the approved request.

The inspection process helps us determine the appropriate resolution and does not override mandatory consumer protections.

1.9 Refund Processing

Approved refunds are generally submitted to the original payment method.

We aim to initiate approved refunds within 5–10 business days after the return has been received and reviewed.

The time required for funds to appear in your account depends on your bank, payment provider, or card issuer.

If your refund has been confirmed but does not appear after a reasonable processing period, contact us with your order number.

1.10 Partial Refunds

Where permitted by law, a partial refund may be considered when an item is returned with missing components, substantial use, or damage unrelated to an original defect or shipping incident.

Any adjustment will be evaluated individually and communicated to the customer.

We will not apply a deduction where doing so would unlawfully restrict a customer's rights.

1.11 Exchanges and Replacements

Customers who need a replacement or wish to exchange an eligible product may contact our support team.

Exchanges depend on inventory availability. If the requested item is unavailable, we may discuss a refund or another reasonable solution.

Replacement shipments may require additional processing and delivery time.

1.12 Non-Eligible Standard Returns

Unless otherwise required by law or approved by our team, a standard return may be declined when:

  • The return period has expired.
  • The product has been substantially used or altered.
  • Table linens have been washed or stained after delivery.
  • The item has been damaged through improper care or handling.
  • Essential components are missing.
  • The product cannot be matched to an order.
  • The item is sent without authorization.

These limitations do not remove rights relating to defective, misrepresented, or otherwise legally protected merchandise.

1.13 Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to stop an order that has not entered fulfillment or shipment. Once a package has been dispatched, cancellation may no longer be possible, and the return process may apply after delivery.

1.14 Florida Consumer Protection

Our return practices are intended to operate consistently with applicable Florida consumer protection law, including the Florida Deceptive and Unfair Trade Practices Act, Florida Statutes §§ 501.201–501.213. Section 501.204 addresses unfair or deceptive acts or practices in trade or commerce. <Cite refs={["turn315821search1","turn315821search8"]}/>

Nothing in this policy is intended to waive any consumer right that cannot legally be waived.

1.15 Return Support

Company: PLJ SOLUTIONS CORP
Contact Person: DAISY ROSAS
Email: [email protected]
Return Address: 4477 W 13 LANE, HIALEAH, FL 33012, United States