Shipping policy

At Bold Thread Supply, we want your table linens to arrive with clear expectations and a smooth delivery experience. Whether you are preparing for a family dinner, refreshing a dining area, or choosing placemats for everyday meals, our shipping policy explains how orders are prepared, dispatched, and supported along the way.

4.1 Shipping Charges

Our standard shipping structure is:

Free shipping on orders of $10.00 or more.
$5.99 shipping fee on orders with a merchandise subtotal below $10.00.

The applicable shipping charge will be displayed during checkout before the purchase is completed.

4.2 Order Processing

Orders are generally processed within 1–3 business days after successful payment authorization.

Business days exclude weekends and applicable holidays.

Processing may take longer during high-volume periods, promotional events, inventory review, or operational disruptions.

Order preparation may include payment verification, inventory confirmation, picking, packing, and carrier handoff.

4.3 Estimated Delivery

Standard delivery is generally estimated at 5–10 business days after dispatch.

Total delivery time includes both order processing and transit.

Delivery estimates are not guaranteed unless a specific guaranteed service is expressly offered.

Actual delivery may vary according to:

Destination.
Carrier capacity.
Weather conditions.
Seasonal shipping volume.
Transportation interruptions.
Address accuracy.
Other circumstances outside our reasonable control.

4.4 Shipping Destinations

Available shipping destinations depend on the options presented during checkout.

If a destination cannot be served, we may contact the customer to discuss alternatives or arrange an appropriate refund if the order cannot be fulfilled.

4.5 Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including apartment, suite, unit, or building details.

If you discover an address error, contact us immediately at:

[email protected]

We will attempt to correct the address before dispatch, but changes cannot be guaranteed after fulfillment or carrier processing has begun.

4.6 Order Confirmation and Tracking

Customers may receive an order confirmation by email after checkout.

When tracking information becomes available, it may be sent to the email address provided with the order.

Tracking updates may take time to appear after a shipping label is created.

4.7 Multiple Packages

An order containing several products may be divided into multiple packages because of product dimensions, inventory arrangements, or fulfillment requirements.

Separate packages may arrive on different dates.

4.8 Delivery Delays

We make reasonable efforts to support timely delivery. However, severe weather, carrier disruptions, peak-season volume, and other transportation issues may affect transit.

If tracking remains unchanged for an extended period or a package appears delayed, contact us with your order number.

We will review the available information and assist with an appropriate next step.

4.9 Missing Packages

If tracking indicates delivery but you cannot locate the package:

Check the delivery area and mailbox.
Ask household members or building staff whether the package was accepted.
Review the carrier's delivery information.
Contact us with your order number.

We may coordinate with the carrier to investigate the delivery record.

Any resolution will be considered according to the circumstances and applicable law.

4.10 Damaged Deliveries

If a parcel arrives visibly damaged, retain the packaging and photograph the outer box, shipping label, and affected merchandise.

Please report the issue within 7 calendar days after delivery when possible.

Our team will review the information and explain the available refund, replacement, or other resolution process.

4.11 Incorrect or Missing Merchandise

If your order contains the wrong product or an expected item is missing, contact us with:

Order number.
Product description.
Description of the discrepancy.
Photographs of the received contents, where available.

We will review the fulfillment information and work toward an appropriate resolution.

4.12 Undeliverable Shipments

Packages may be returned to sender because of incomplete addresses, repeated delivery failure, refusal, or other carrier determinations.

If this occurs, contact us to discuss reshipment or refund options.

Where an undeliverable shipment results from inaccurate information supplied by the customer, additional shipping costs may be considered only as permitted by law and applicable disclosures.

4.13 Shipping Transparency

Our shipping practices are intended to comply with applicable federal and Florida consumer protection requirements. We aim to disclose shipping charges before checkout and communicate material fulfillment issues promptly.